I was a reference librarian at several libraries early in my career (before the Internet changed reference work forever). I loved the interaction with people who needed information. What would the next question be? Would I be able to help find the answer? What new piece of information would I learn from this person’s question? I loved telling people that, yes, I could help right now and we’d work together until we found the answer or the book they wanted. I could often see the relief in their faces. So many times–I’m talking before this virus–we navigate through phone trees that don’t have the option we want; we can’t find the staff in retail stores to help us find what we need; we wait for someone to notice that we’re waiting to ask a question; we speak to people on the phone who are reading from scripts that don’t pertain to our lives; we hear “no we don’t” or “no we can’t” or “we don’t have/do that anymore.”
That’s why I loved library work: we said “yes.” So I was delighted to read this short article titled I Miss the Library by Amy Shearn, about just that aspect of visiting the library. Shearn hits all the right points. Her article, which I found on LitHub, was originally published in the online magazine, Human Parts. It’s short and it will remind you how great libraries are and how much we’re missing them.